Caller in Kingston
Called orders
An online order arrived missing a part. They shipped the replacement the same day and didn't ask me to return the incomplete box.
- 5 min on hold
- Reached a person
- Resolved
7 people found this helpful
Shopping · Canada
A Canadian retailer of automotive, home, and outdoor goods, with stores across the country.
Callers waited about 9 min on average. Everyone reached a person, and 88% had their issue resolved.
From 4 sample reviews. A partly resolved issue counts as half.
4.0
4 reviews
Caller in Kingston
Called orders
An online order arrived missing a part. They shipped the replacement the same day and didn't ask me to return the incomplete box.
7 people found this helpful
Caller in Barrie
Called general inquiries
Asked which store had a snow blower in stock. The agent checked three locations and held one.
3 people found this helpful
Caller in Sudbury
Called orders
Wanted to cancel a delivery. The order had already left the warehouse, so they converted it to a store return instead.
5 people found this helpful
Caller in Fredericton
Called general inquiries
Asked for a gift card balance. Answered without a transfer.
2 people found this helpful