Caller in Chicago
Called fraud
An unrecognized debit posted overnight. They froze the card and issued a new one. The wait was long. The person was competent.
- 22 min on hold
- Reached a person
- Resolved
9 people found this helpful
Banks · United States
A U.S. consumer and commercial bank, part of JPMorgan Chase.
Callers waited about 18 min on average. Everyone reached a person, and 70% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
3.2
5 reviews
Caller in Chicago
Called fraud
An unrecognized debit posted overnight. They froze the card and issued a new one. The wait was long. The person was competent.
9 people found this helpful
Caller in Austin
Called accounts
Asked for a credit limit increase. Done in one call, with no transfer.
4 people found this helpful
Caller in Denver
Called general inquiries
Asked why a deposit was on hold. They explained the window but could not release it early.
6 people found this helpful
Caller in Phoenix
Called fraud
A transfer I didn't authorize. After the wait, the agent said the receiving bank had to act and ended the call without a case number.
17 people found this helpful
Caller in Atlanta
Called accounts
Ordered checks. They confirmed the mailing address twice, which I appreciated.
2 people found this helpful