Phone & internet · Canada
A Canadian communications company offering wireless, internet, and television service.
Callers waited about 28 min on average. 4 in 5 reached a person, and 50% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
2.6
5 reviews
Caller in Toronto
Called technical support
Home internet dropped every evening. The agent restarted the modem remotely and booked a technician, but couldn't say why it keeps happening.
11 people found this helpful
Caller in Hamilton
Called technical support
Gave up after the estimated wait climbed past fifty minutes. The outage was still showing on the account the next day.
16 people found this helpful
Caller in London
Called billing
A promotion ended and the bill jumped. They applied a credit for the difference without making me argue for it.
6 people found this helpful
Caller in Winnipeg
Called general inquiries
Needed a store appointment for a phone swap. The person found a slot the same afternoon.
3 people found this helpful
Caller in Quebec City
Called technical support
Asked about a dead line after a move. They opened a ticket and told me to wait two days. Service did not come back on its own.
9 people found this helpful