Caller in Edmonton
Called claims
A dental claim had stalled. The agent could see it, asked for one more form, and said a decision would take another week.
- 16 min on hold
- Reached a person
- Partly resolved
8 people found this helpful
Insurance · Canada
A Canadian insurer providing life, health, and wealth products.
Callers waited about 13 min on average. Everyone reached a person, and 70% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
3.8
5 reviews
Caller in Edmonton
Called claims
A dental claim had stalled. The agent could see it, asked for one more form, and said a decision would take another week.
8 people found this helpful
Caller in Victoria
Called claims
A physiotherapy claim was missing a code. They called the clinic with me on the line and approved it before we hung up.
10 people found this helpful
Caller in Regina
Called general inquiries
I needed a coverage letter for a new employer. It was emailed during the call.
4 people found this helpful
Caller in Moncton
Called claims
A prescription was denied. The explanation was a policy clause I still don't fully understand, and an appeal path only came up after I asked twice.
13 people found this helpful
Caller in Saskatoon
Called general inquiries
Updated a beneficiary. Straightforward, and they read the change back before ending the call.
2 people found this helpful