Caller in Brooklyn
Called technical support
5G dropped inside the apartment. They pushed a network reset and promised a follow-up text. The signal was the same that night.
- 29 min on hold
- Reached a person
- Partly resolved
10 people found this helpful
Phone & internet · United States
A U.S. wireless and fiber carrier.
Callers waited about 24 min on average. 4 in 5 reached a person, and 60% had their issue resolved.
From 5 sample reviews. A partly resolved issue counts as half.
2.8
5 reviews
Caller in Brooklyn
Called technical support
5G dropped inside the apartment. They pushed a network reset and promised a follow-up text. The signal was the same that night.
10 people found this helpful
Caller in Dallas
Called billing
An autopay discount disappeared. The agent spotted an expired card and restored the discount once I updated it.
5 people found this helpful
Caller in Seattle
Called technical support
The callback option failed. I never received the call, and the ticket in the app was still untouched two days later.
14 people found this helpful
Caller in Miami
Called billing
Roaming charges from a trip. Half were credited. The rest were called usage and left on the bill.
8 people found this helpful
Caller in Minneapolis
Called technical support
A hotspot stopped working after a plan change. A person reprovisioned the line and it worked before I left the driveway.
3 people found this helpful